Lase Consulting: After Sales Support, Lagos

About Lase Consulting: Our corporate vision is to be one of the top-5 HR Consulting firms in Nigeria by the year 2015. Our daily HR practice is driven by: professionalism, creativity, diligence, innovation, passion for what we do; the youthful energy of our workforce, and our ability to pay attention to the little details that matter to our clients.We are committed to Total Quality Management at every level of our operations, and we continually seek to deliver optimal ROI to our clients. Our HR Consulting Service As HR practitioners, we are majorly concerned with improving employee-productivity through a holistic approach to People Management. Our multi-pronged HR services to clients include:
- Recruitment & Staffing;
- Employee Management;
- Human Capital Development;
- HR Audit,

Job Title: After Sales Support
Job Objective:
The Candidate selected for this position would be responsible for managing customers’ complaints. The ideal candidate would help to repair, troubleshoot if any problem arises from customer, purchase. He must have a high level of competence working on IT related products. (S)he must process an exceptional communication skill and good interpersonal relationship skill.

Department/Division/Unit: Logistics

Reports To: Business Partner

Duties & Responsibilities: The successful candidate will be required to:

General Duties

• To provide support to customers after purchase of item
• Provide technical support after sales of items
• Follow up on customer complains
• Visit customers to help resolve issues
• Proffer new ways of optimising value on how best to use product
• Support marketers on field

Competencies:
Key Performance Indicators: Professionalism; Planning and organizing; Judgment/Decision-making; Communications; Teamwork; Cost savings generated per period
% of Satisfied Customers

Job Specification:
Education Qualification:
First Degree in computer science or other relevant field.

Experience
Minimum 2 years practical experience working on IT software and hardware

Forward applications for this role to: assorecruitment@laseconsulting.com