All Nigerian Job Spot

Tuesday, November 9, 2010

Adexen Nigeria: Customer Service Manager (Lagos)

Adexen is a well known recruitment & HR consulting firm in Europe and Africa. Our consultants and staff bring wealth of experience to help companies to find and retain talents. We have a outstanding track records who will create competitive advantage and sutainable value to your organisation. Our success and proven track record can be attributed to our deep understanding of HR dynamics in organisations and leadership requirements of companies at various levels. Adexen offers a deep expertise in challenging African and emerging markets as well as a robust network of public institutions and private business contacts that are essential assets to hire the best candidates. We hope you find the information in this website helpful and invite you to explore how a partnership with us could benefit your organization.

Job Title: Customer Service Manager

Our client
Adexen Recruitment Agency is mandated by a recognized shipping agent acting as a leading player in the Nigerian Maritime Sector. The company is looking for a Customer Service Manager for its Lagos Office

Job description
The ideal candidate will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers’ requirements

Responsibilities
  • Communicate courteously with all customers on shipment updates
  • Investigate and solve customers problems, which may be complex or longstanding problems that have been passed on by customer service assistants
  • Keep accurate records of discussions or correspondence with customers
  • Advise sales department on any issues in relation to customer complaints or suggestions
  • Responsible for all customs or related agencies clearance customer queries
  • Understand the organizations services & keeping up to date with changes
  • Analyze statistics or other data to determine the level of customer service the organization is providing
  • Develop feedback or complaints procedure for customer service use
  • Develop customer service procedures, policies, standards for the organization
  • Train staff to deliver a high standard of customer service

Qualifications and Experience

  • Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organization
  • Minimum of a University degree from a recognized institution.
  • Knowledge of port rules & regulations
  • Strong customer service ability
  • Very good in the use of Microsoft word & Excel
  • Good communication, organizational and interpersonal skills.
  • Problem solving skills.
  • Strong analytical skills with ability to develop strategies and tactics as well as implementation skills.

What is on offer
Attractive package

If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.

Apply online: http://www.adexen.com/en/offer_NGA0448_customer-service-manager.html

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